CfA: Accessing and analyzing social media data in R Studio – A workshop for young scholars who want to start with social media research

A workshop offered by the Research Institute for the Public Sphere and Society at University of Zurich, supported by the Crisis Communication Section of ECREA

Communication scholars are increasingly confronted with the need of including social media data in their studies. But fast evolving research techniques and the restrictions from the providers of big social media platforms make it an especially challenging area for research. The ability to access and analyze social media data directly and autonomously therefore has become an important skill. However, a lot of scholars are lacking these capabilities due to missing training or a lack of confidence to start with basic coding. The workshop is aimed at PhD students and postdocs who want to start with social media analysis. It will focus on the teaching of basic skills for accessing and analyzing social media data from a very practical point of view in the R studio environment. The focus will lie on the most important social networks Facebook and Twitter. We will learn how to connect to the API of both networks, download data and process and analyze the data in the R studio environment. We will use predefined pieces of code and learn how to adapt it for individual needs. Besides looking at teaching examples we will try to find solutions for specific steps concerning the research projects of the participants. The 2‐day workshop takes place at Zurich University in Oerlikon (10 mins from airport) from May 17 to 18. The first sessions on Thursday starts around midday. We will have a short social event followed by a dinner in the evening. On Friday, the program consists of two main sessions (see preliminary program below).
Scholars who want to apply for participation write an e‐mail with a short letter of motivation (no longer than one page) to Florian Meissner ( The letter should make a clear statement about why you want to attend the workshop and in how far you have familiarized yourself with social media analysis so far. This will allow the organizers to prepare adequately for the workshop. Please submit your application until February 28 at the latest. The maximum number of participants is 15. Applicants will be informed until March 15 at the latest.
Please note that the attendance fee is still to be determined. However, the organizing committee is currently applying for funding in order to keep the costs for participants low.

Local organization and teaching of the modules:
Daniel Vogler: Head of Research at the Research Institute for the Public Sphere and Society at the University of Zurich, PhD candidate at the Institute of Mass Communication and Media Research of the University of Zurich. Main research fields: organizational communication and PR research, crisis communication.

Local organization:
Andrea Häuptli: PhD candidate at the Institute of Mass Communication and Media Research of the University of Zurich.
Lisa Schwaiger: PhD candidate at the Institute of Mass Communication and Media Research of the University of Zurich.

Communication and coordination
Florian Meissner: Young Scholars Representative of the ECREA Section “Crisis Communication”, Ph.D. Fellow at the School of International and Intercultural Communication (SIIC), Erich Brost Institute for International Journalism, Dortmund Univ. of Technology. Main work areas: journalism research, risk communication, crisis communication.
Preliminary program
Thursday, May 17
12:00‐13:00: Reception and lunch
13:00‐14:00: Introduction. Possibilities and limitations for Facebook and Twitter data
14:00‐15:00: Short presentations of research projects of participants
15:00‐18:00: Accessing and analyzing Twitter
19:00‐22:00: Short social event followed by a dinner

Friday, May 18
08:30‐09:00: Reception and coffee
09:00‐12:00: Accessing and analyzing Facebook
12:00‐13:00: Lunch
13:00‐14:00: Introduction to network visualization in Gephi
14:00‐16:00: Elaboration of next steps for research projects of participants
16:00‐16:30: Coffee
16:30‐18:00: Wrap‐up, discussion and farewell

CALL: PhD workshop at the 5th International Crisis Communication Conference in Lisbon

October 19, 2017, 9 a.m. – 1 p.m. at Universidade Católica Portuguesa, Lisbon

We would like to invite all Young Scholars to apply for the YECREA Ph.D. workshop organised within the ECREA’s Crisis Communication Section / 5th International Crisis Communication Conference that will take place in Lisbon, 19‐21 October 2017.
The aim of the workshop is to provide a forum for doctoral students whose Ph.D. is related to the wide and interdisciplinary field of Crisis Communication. Participants present an outline of their Ph.D. project and receive feedback by W. Timothy Coombs (Texas A&M University) and Andreas Schwarz (Ilmenau University of Technology). After a presentation of up to 20 minutes, the senior scholars serving as respondents will provide an initial feedback, followed by a Q&A session involving the other workshop participants as well.

The presentations should address the following questions:
1. What is the problem that motivated you to conduct the research presented?
2. What is (are) your leading research question(s)?
3. How do you try to answer these questions methodologically?
4. What do you hope to contribute to your field of research?
5. Optional: What are your (preliminary) findings?
6. Which challenges are you facing at the moment?

While regular conference panels rarely offer the opportunity for speakers to receive indepth feedback, this workshop is conceived as a separate and more personal space to present to and receive feedback from experienced scholars. It mainly aims at Ph.D. students whose research project is still at an early stage, but it is also possible to participate if you already have preliminary findings.

To apply for the workshop, please prepare the following two documents:

  • an extended abstract of up to 500 words outlining your project (literature excluded)
  • a short letter of motivation stating why you would like to participate and which questions you want to see addressed; it should also mention your doctoral advisor as well as a rough time schedule for your project.

The documents must be submitted to Florian Meissner (florian.meissner@tu‐; until July 15. There is no need to be a member of the Crisis Communication Section to apply, but please note that the capacity of the workshop is limited. A jury will select the applications according to standards of academic quality like theoretical foundation, stringency, and originality. There is no participation fee, but participants will have to pay travel costs on their own.

If you are also interested to register for the subsequent conference dealing with Risk and Crisis Communication in the Digital Age in Lisbon (October 19‐21), please check the conference website: http://crisis5‐

Reminder CfA PhD workshop @ Crisis5-1

New “Handbook of International Crisis Communication Research”: several chapters by members of the ECREA Crisis Communication Section

June 15, 2016. The new Handbook of International Crisis Communication Research with 46 chapters covering different aspects of international risk and crisis communication has now been published by Wiley Blackwell. The book was edited by Andreas Schwarz (Ilmenau University), Matthew Seeger (Wayne State University) und Claudia Auer (Ilmenau University). This volume gives an overview on the international state of research on crisis communication including different crisis types such as organizational crisis, natural disaster, terrorist attacks, war, pandemia, and political crisis. In particular, the authors refer to international and cross-cultural dimensions of risk and crisis communication by using different theoretical lenses and methodological approaches. In addition, the group of 70 contributors is truly international coming from Africa, the Americas, Asia, Australia, and Europe. Among them are several members of the ECREA Crisis Communication Section as well as well-known international scholars like Timothy Coombs, Christophe Roux-Dufort, Robert Heath, Timothy Sellnow und Krishnamurthy Sriramesh.

Further information and free Chapter1:

GREAT SUCCESS for Crisis Communication: TWG Crisis Communication becomes full ECREA section

With approval of the ECREA Executive Board, the former Temporary Working Group will be transformed into a full section Crisis Communication at ECREA (European Communication Research and Education Association). This will already apply to the next European Communication Conference held by ECREA in Prague 2016. The application was submitted by the working group’s management team Andreas Schwarz (chair), Winni Johansen (vice chair), and Alessandra Mazzei (vice chair). The group members and many other international scholars strongly supported the transformation into a full ECREA section.
Establishing a full section on Crisis Communication at ECREA is an important step towards the disciplinary institutionalization of this field of inquiry and teaching. That means submitting papers on risk and crisis communication to the section (e.g., Prague 2016), spreading the word to other colleagues, and volunteer as reviewer will be essential in the incipient stage of the section. Further information will be provided during the business meeting at the CRISIS4 conference in Helsingborg/Sweden (October 7-10), this website, as well as through the ECREA listserv (for members).

Call for papers – 4th International Conference on Crisis Communication in the 21st Century

Call for papers – 4th International Conference on Crisis Communication in the 21st Century
Lund University, Campus Helsingborg, Sweden, October 7–10, 2015

The forth international conference “Intersections” will encompass themes as internal/external communication, social media and transboundary crises. The Intersections theme seeks to capture the idea that crises are critical points where various topics intersect and reflect the complex nature of crises. Crisis communication requires crisis managers to address both internal audiences (such as employees) and external audiences (such as consumers and citizens). Crises connect internal and external communication. Crisis communication balances the needs of management (what is good for the organization) and the needs of stakeholders, especially victims. Crisis communication must leverage all possible communication channels demanding an ability to integrate and to utilize both social media and traditional media. Crisis communication is required in both corporate and political crises. Crises can force the corporate and political realms to work together or creates conflict between the two. The general theme examines the various applications of crisis communication at the points of intersection.

Four intersections
The tentative sub-themes would be the four primary inter-sections: corporate–political, social–traditional media, management–stakeholders, and internal–external.

– Corporate–Political: research under this sub-theme would examine the tensions created when corporations and political actors are involved in the same crisis, the performance nature of political crises (evaluation of how political actors perform during the crisis), the utilization of crisis exploitation in political crises and potential application to corporate crises, and how corporations and political actors can work to create crisis preparedness and resilience.

– Social–Traditional Media: research under this sub-theme would explore applications of social media during a crisis, the continuing role of traditional media during a crisis, the value of a media approach to crisis communication, the role of social media and traditional media in promoting resilience, and the tensions between social and traditional media during a crisis.

– Management–Stakeholders: research under this sub-theme could examine the tensions between management and stakeholder interests during a crisis, the unique demands of victim management in a crisis, the emotional demands of crises on management and stakeholders, and understanding the variety of stakeholders that emerge during a crisis.

– Internal–External: research under this sub-theme could examine the role of internal communication during a crisis, the role of employees during a crisis, the tensions between internal and external demands during a crisis, and internal communication processes that shape external communication during a crisis.

Presentation proposals in English language are to be submitted as meaningful extended abstracts (max. 500 words, references excluded). Abstracts should state the title of the presentation, purpose, theoretical approach, methodology, (expected) findings, implications, relevance, and originality of the study. Author and affiliation details are to be included separately in the paper submission system. Abstracts must be presented in Word format, in 1.5 line spacing and 12 point Times New Roman font size. They have to be submitted until April 15, 2015 via the paper submission system which can be accessed via the conference The website will be launched in January.

Notifications of acceptance will be sent through an e-mail by June 1, 2015.

Please note: Authors should submit only one abstract as main author and not more than one further abstract as co-author. This applies to papers submitted for review as well as invited papers.

Inquiries to the conference chairs should be directed to Jesper Falkheimer ( or Mats Heide ( For more information, please visit the conference website.

Keynote speaker
Professor Arjen Boin, Leiden University.

Conference chairs
Professor Timothy Coombs, University of Central Florida, and Professor Jesper Falkheimer, Lund University.

Professor Mats Heide, Lund University.

Hosted by Lund University, Campus Helsingborg and
the International Research Group on Crisis Communication (IRGoCC:

Partner: Temporary Working Group on Crisis Communication (@ECREA)
and Swedish Civil Contingencies Agency (MSB)

After ECREA in Lisbon: New management team, Call for papers – Crisis4

After the ECREA conference in Lisbon, here are the latest news and activities concerning the TWG crisis communication:

  1. The Lisbon conference was quite successful. The TWG Crisis Communication panel had a reasonable attendance, although it was held quite early in the morning. The attendance of the business meeting, unfortunately, was rather low due to many parallel business meetings of larger ECREA sections. The minutes have been mailed to all TWG members.
  1. Elections were held in Lisbon for the ‘new’ management team. The only candidates were the chair and vice chairs of the ‘old’ management team which was re-elected by the attendees of the business meeting. That means the chair is Andreas Schwarz (Ilmenau University of Technology) and the vice-chairs are Alessandra Mazzei (IULM University) and Winni Johansen (Aarhus University).
  1. The call for papers for the Crisis4 conference in Lund, Sweden, October 7-10, 2015, was presented during the business meeting in Lisbon. The call will be posted on this website soon. All TWG members are invited to submit abstracts!

Save the dates: The TWG Crisis Communication at ECREA in Lisbon

IMPORTANT DATES for TWG members at the ECREA conference in Lisbon:

Preconference Crisis Management and Communication
Tuesday, November 11, check final program and this website for updates and details:

TWG Crisis Communication panel of papers:
Friday, November 14, 9.15-10.45 am, room 1.08, first floor

TWG Crisis Communication business meeting:
Friday, November 14, 13.30-14.30 pm, check final program for the location

Preconference „Crisis Management and Communication“

The TWG Crisis Communication has joined the organizing team and the scientific committee of a preconference on „Crisis Management and Communication“ held on November 11 prior to the 5th European Communication Conference of ECREA. The event is hosted by the School of Communication at Lusofona University. The keynote speech will be given by Dr. William Benoit.

We encourage all TWG members to submit abstracts to this preconference. The deadline is SEPTEMBER 15. For more details go to this website:

Preliminary program of 5th ECC

ECREA has announced that the preliminary program for the 5th European Communication Conference (ECC) has been published. The preliminary program can be accessed here:

Please note that this is a preliminary program and subject to change prior to the conference.

We urge all participants of the TWG Crisis Communication panel to register! The panel is scheduled for Friday, November 14.

The TWG’s panel for Lisbon 2014 confirmed

The final panel for the TWG’s has been confirmed by ECREA. Here are the panelists and presentation titles:

1. Crisis relationship repair framework (CRRF): Concept, applications and critique
Robert C. Chandler (University of Central Florida, USA), Denise P. Ferguson (Pepperdine University, USA), & J. D. Wallace (Abilene Christian University, USA)

2. Roadmap for crisis communication competence research
Anne Laajalahti &  Marita Vos (University of Jyväskylä, Finland)

3. Crisis communication, framing and the generation of public trust. An analysis of framing the banking crisis of 2008 in Germany
Juliana Raupp (Free University Berlin, Germany)

4. Contingency theory of strategic conflict management: Toward a conjoint model of contingency variables across the crisis life cycle
Yan Jin (Virginia Commonwealth University, USA), Augustine Pang (Nanyang Technological University, Singapore), Glen T. Cameron (University of Missouri-Columbia, USA), & Fritz Cropp (University of Missouri-Columbia, USA)

5. Routine versus crisis times: PR professionals’ practice of communication policy
Toni G. L. A. van der Meer, Piet Verhoeven, Hans Beentjes, & Rens Vliegenthart (University of Amsterdam, Netherlands)