New “Handbook of International Crisis Communication Research”: several chapters by members of the ECREA Crisis Communication Section

June 15, 2016. The new Handbook of International Crisis Communication Research with 46 chapters covering different aspects of international risk and crisis communication has now been published by Wiley Blackwell. The book was edited by Andreas Schwarz (Ilmenau University), Matthew Seeger (Wayne State University) und Claudia Auer (Ilmenau University). This volume gives an overview on the international state of research on crisis communication including different crisis types such as organizational crisis, natural disaster, terrorist attacks, war, pandemia, and political crisis. In particular, the authors refer to international and cross-cultural dimensions of risk and crisis communication by using different theoretical lenses and methodological approaches. In addition, the group of 70 contributors is truly international coming from Africa, the Americas, Asia, Australia, and Europe. Among them are several members of the ECREA Crisis Communication Section as well as well-known international scholars like Timothy Coombs, Christophe Roux-Dufort, Robert Heath, Timothy Sellnow und Krishnamurthy Sriramesh.

Further information and free Chapter1:

GREAT SUCCESS for Crisis Communication: TWG Crisis Communication becomes full ECREA section

With approval of the ECREA Executive Board, the former Temporary Working Group will be transformed into a full section Crisis Communication at ECREA (European Communication Research and Education Association). This will already apply to the next European Communication Conference held by ECREA in Prague 2016. The application was submitted by the working group’s management team Andreas Schwarz (chair), Winni Johansen (vice chair), and Alessandra Mazzei (vice chair). The group members and many other international scholars strongly supported the transformation into a full ECREA section.
Establishing a full section on Crisis Communication at ECREA is an important step towards the disciplinary institutionalization of this field of inquiry and teaching. That means submitting papers on risk and crisis communication to the section (e.g., Prague 2016), spreading the word to other colleagues, and volunteer as reviewer will be essential in the incipient stage of the section. Further information will be provided during the business meeting at the CRISIS4 conference in Helsingborg/Sweden (October 7-10), this website, as well as through the ECREA listserv (for members).

Call for papers – 4th International Conference on Crisis Communication in the 21st Century

Call for papers – 4th International Conference on Crisis Communication in the 21st Century
Lund University, Campus Helsingborg, Sweden, October 7–10, 2015

The forth international conference “Intersections” will encompass themes as internal/external communication, social media and transboundary crises. The Intersections theme seeks to capture the idea that crises are critical points where various topics intersect and reflect the complex nature of crises. Crisis communication requires crisis managers to address both internal audiences (such as employees) and external audiences (such as consumers and citizens). Crises connect internal and external communication. Crisis communication balances the needs of management (what is good for the organization) and the needs of stakeholders, especially victims. Crisis communication must leverage all possible communication channels demanding an ability to integrate and to utilize both social media and traditional media. Crisis communication is required in both corporate and political crises. Crises can force the corporate and political realms to work together or creates conflict between the two. The general theme examines the various applications of crisis communication at the points of intersection.

Four intersections
The tentative sub-themes would be the four primary inter-sections: corporate–political, social–traditional media, management–stakeholders, and internal–external.

– Corporate–Political: research under this sub-theme would examine the tensions created when corporations and political actors are involved in the same crisis, the performance nature of political crises (evaluation of how political actors perform during the crisis), the utilization of crisis exploitation in political crises and potential application to corporate crises, and how corporations and political actors can work to create crisis preparedness and resilience.

– Social–Traditional Media: research under this sub-theme would explore applications of social media during a crisis, the continuing role of traditional media during a crisis, the value of a media approach to crisis communication, the role of social media and traditional media in promoting resilience, and the tensions between social and traditional media during a crisis.

– Management–Stakeholders: research under this sub-theme could examine the tensions between management and stakeholder interests during a crisis, the unique demands of victim management in a crisis, the emotional demands of crises on management and stakeholders, and understanding the variety of stakeholders that emerge during a crisis.

– Internal–External: research under this sub-theme could examine the role of internal communication during a crisis, the role of employees during a crisis, the tensions between internal and external demands during a crisis, and internal communication processes that shape external communication during a crisis.

Presentation proposals in English language are to be submitted as meaningful extended abstracts (max. 500 words, references excluded). Abstracts should state the title of the presentation, purpose, theoretical approach, methodology, (expected) findings, implications, relevance, and originality of the study. Author and affiliation details are to be included separately in the paper submission system. Abstracts must be presented in Word format, in 1.5 line spacing and 12 point Times New Roman font size. They have to be submitted until April 15, 2015 via the paper submission system which can be accessed via the conference The website will be launched in January.

Notifications of acceptance will be sent through an e-mail by June 1, 2015.

Please note: Authors should submit only one abstract as main author and not more than one further abstract as co-author. This applies to papers submitted for review as well as invited papers.

Inquiries to the conference chairs should be directed to Jesper Falkheimer ( or Mats Heide ( For more information, please visit the conference website.

Keynote speaker
Professor Arjen Boin, Leiden University.

Conference chairs
Professor Timothy Coombs, University of Central Florida, and Professor Jesper Falkheimer, Lund University.

Professor Mats Heide, Lund University.

Hosted by Lund University, Campus Helsingborg and
the International Research Group on Crisis Communication (IRGoCC:

Partner: Temporary Working Group on Crisis Communication (@ECREA)
and Swedish Civil Contingencies Agency (MSB)

After ECREA in Lisbon: New management team, Call for papers – Crisis4

After the ECREA conference in Lisbon, here are the latest news and activities concerning the TWG crisis communication:

  1. The Lisbon conference was quite successful. The TWG Crisis Communication panel had a reasonable attendance, although it was held quite early in the morning. The attendance of the business meeting, unfortunately, was rather low due to many parallel business meetings of larger ECREA sections. The minutes have been mailed to all TWG members.
  1. Elections were held in Lisbon for the ‘new’ management team. The only candidates were the chair and vice chairs of the ‘old’ management team which was re-elected by the attendees of the business meeting. That means the chair is Andreas Schwarz (Ilmenau University of Technology) and the vice-chairs are Alessandra Mazzei (IULM University) and Winni Johansen (Aarhus University).
  1. The call for papers for the Crisis4 conference in Lund, Sweden, October 7-10, 2015, was presented during the business meeting in Lisbon. The call will be posted on this website soon. All TWG members are invited to submit abstracts!

Save the dates: The TWG Crisis Communication at ECREA in Lisbon

IMPORTANT DATES for TWG members at the ECREA conference in Lisbon:

Preconference Crisis Management and Communication
Tuesday, November 11, check final program and this website for updates and details:

TWG Crisis Communication panel of papers:
Friday, November 14, 9.15-10.45 am, room 1.08, first floor

TWG Crisis Communication business meeting:
Friday, November 14, 13.30-14.30 pm, check final program for the location

Preconference „Crisis Management and Communication“

The TWG Crisis Communication has joined the organizing team and the scientific committee of a preconference on „Crisis Management and Communication“ held on November 11 prior to the 5th European Communication Conference of ECREA. The event is hosted by the School of Communication at Lusofona University. The keynote speech will be given by Dr. William Benoit.

We encourage all TWG members to submit abstracts to this preconference. The deadline is SEPTEMBER 15. For more details go to this website:

Preliminary program of 5th ECC

ECREA has announced that the preliminary program for the 5th European Communication Conference (ECC) has been published. The preliminary program can be accessed here:

Please note that this is a preliminary program and subject to change prior to the conference.

We urge all participants of the TWG Crisis Communication panel to register! The panel is scheduled for Friday, November 14.